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Ncharge - Catalyst Learning Company

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CLiMB is an on-line library of focused microlearnings that provide actionable training for frontline employees on key concepts such as basic professionalism, communication, using time wisely, managing stress, and providing exceptional customer service.

Practice activities use real-world scenarios from healthcare-specific settings and focus on the entry-level job positions of the targeted learner.

Why CLiMB? Inspire… Master… Become

For your organization

Strengthen individual skill sets and team performance
Provide a competitive distinction for recruiting and retaining talent
Be strategic and intentional about employee development

For your supervisors

Build supervisor and team lead coaching skills
Provide efficient one on one “teachable moments”
Use for group training in huddles to cover general expectations or as a refresher course on important skills

For your entry level associates

Provide basic skills training for employees in a modern, motivational framework, resulting in practical behavioral skill gains
Allows for self-directed learning and the opportunity to explore solutions

Courses

Seven dynamic NCharge courses are set completely in the real-world, action packed context of a hospital unit. Courses can be used independently or as a complete series. The train-your-trainer NCharge model allows for alignment with your key messaging and reports, e.g. clinical quality indicators.

Charge Nurse Fundamentals

Learning Objectives

Employ strategies for making a smooth transition from staff nurse to charge nurse position.
Enhance individual and unit performance by understanding the various roles of an effective charge nurse.
Apply qualities for successful leadership.
Create an individual action plan to identify challenges and maximize opportunities faced in today’s complex hospital environment.
Analyze the patient care and financial implications of hospital Value-Based Purchasing.

Critical Thinking Skills for Charge Nurses

Learning Objectives

Differentiate decision making from critical thinking.
Demonstrate the benefit of applying critical-thinking skills to the decision-making process.
List four essential traits of critical thinkers.
Use critical-thinking process to make informed decisions.

Leading Change in a Dynamic Climate

Learning Objectives

Integrate drivers of the rapidly evolving healthcare landscape into teammate discussions.
Accurately interpret teammates’ individual responses to change in the work environment.
Implement strategies to improve staff productivity by facilitating change-related transitions.
Collaborate with staff to improve change-related transitions impacting quality of care.

Supervisory Skills for Positive Outcomes

Learning Objectives

Evaluate strategies for monitoring and reducing the incidence of Hospital-Acquired Conditions (HACs).
Apply communication strategies to confidently communicate practice concerns.
Employ a collaborative approach to managing conflict.
Utilize time management strategies to prioritize the work plan.
Demonstrate how to delegate tasks appropriately while maintaining accountability.

Employee Engagement and the Patient Experience

Learning Objectives

Recognize key drivers of employee engagement and patient experience of care.
Examine the link between employee engagement and patient experience of care.
Analyze the role of the charge nurse in promoting employee engagement.
Assess your personal proficiency in promoting employee engagement.
Employ recognized skills of active listening, service recovery, effective feedback, and recognition to improve employee engagement and patient experience of care.

Managing Multigenerational Conflict

Learning Objectives

Recognize the value and challenges of multiple generations working together in today’s healthcare environment.
Examine ones’ own attitudes regarding various generations and how this impacts team leadership.
Compare and contrast generational traits and the experiences that have shaped each generation.
Identify common challenges faced by leaders of multigenerational teams.
Apply a 3-step framework for communicating effectively and motivating high performance.

Facilitating Interprofessional Teams

Learning Objectives

Discover the variety of clinical and non-clinical team members who must collaborate to positively impact transitions of care.
Examine your own tendencies as a team leader and team member in order to foster positive collaboration.
Compare and contrast behaviors that build trust or damage trust in teams.
Demonstrate skilled communication and promote interprofessional teamwork by using the GRIP model.

CLiMB Library Content

CLiMB content is completely contextualized for healthcare, building on Catalyst Learning's in-depth experience in healthcare learning and workforce development. CLiMB addresses common issues related to poor performance, offering managers throughout your organization access to standardized, high-quality training for entry and mid-level employees.

Lessons and activities use real-world scenarios from healthcare-specific settings and focus on the job positions of the targeted learner. Scenarios were created based on input from customers and subject matter experts and show how behaviors can be applied immediately on the job.

THEME 1: Good Work and Good Relationships

Being a Great Team Member

Theme 2: Communicating Effectively

Defuse Conflict in 3 Steps

Theme 3: Caring for Yourself and Others

Ask Productive Questions About Change

Theme 4: Providing an Exceptional Patient Experience

Engage with Customers

Theme 5: Your Healthcare Career

Set Yourself Up for Career Success

CLiMB Microlearning Model

CLiMB microlearning modules are approximately 10 minutes in length and can be accessed from any location with a computer or tablet. Associates are prompted in why the specific skill is important, learn an easily-remembered model, practice the skill via scenario based application, and receive suggestions for follow-up on the job.

CLiMB can be used in a variety of ways:

To build specific skills with independent study
To strengthen supervisor coaching skills in performance improvement and corrective action, building efficient 1:1 “teachable moments”
To provide group learning in structured applications, such as department meetings or onboarding

Beyond the content library, Catalyst Learning provides extensive support for CLiMB customers. Our team works with yours to: define best applications for your organization; provide instruction in using Manager Coaching tools and Product Guides; and measure RoI on your CLiMB investment.

Unique Customer Collaboration. Why these Health Systems actively helped develop CLiMB

AtlantiCare, Mercy and a third health system were integrally involved in CLiMB’s development. These organizations have a track record of extensive investing in entry-level associates and are long-term customers of Catalyst Learning. Each has provided funding to develop the initial CLiMB library and participated in all aspects of content development and testing.

Why Mercy was involved in CLiMB

“Mercy has a long tradition of providing skill development for co-workers at all levels. Our core value of Dignity guides us to be an effective voice for the economically poor and underserved, including for those with whom we serve. Our advocacy work asks that we also work collaboratively with others to address the needs of vulnerable persons, so we are pleased to join AtlantiCare and Catalyst Learning in this pioneering education development for our lowest paid co-workers.”

- Jimmy Wilson, Executive Director Talent Development, Mercy

How AtlantiCare will use CLiMB

“AtlantiCare has a proud history of skill development for associates at all levels. The addition of these on-line microlearnings will help us expand our reach with more widely accessible learning tools. We also look forward to exploring how we might use CLiMB for onboarding and for work external community partners.”

- Roseann Kobialka, Assistant Vice President Organizational Development, AtlantiCare