CAPS courses provide targeted skill development using high-quality, healthcare-specific courses. Courses can be used individually or packaged to meet a specific skill-building. They can also be integrated into open enrollment programs available to all employees.
CAPS courses help your frontline staff understand their accountability and the critical role they play in providing a positive patient experience. The patient, family, and work team experiences are improved by building professional skills such as active listening and teamwork. Foundational skills such as grammar and writing expand the upward mobility potential of your entry-level employees. The Critical Thinking and Problem Solving courses promote leadership development. See the "Curriculum" tab for more information on CAPS content.
The CAPS series consists of ten 2.5 hour instructor-led seminars that quickly address performance-related challenges. Online reinforcement exercises are also available.
Many hospitals have programs for their clinical staff, nurses, and managers. Set your organization apart by providing professional development opportunities for your entry and mid-level associates. Developing the skills of associates in these roles expands your hospital leadership pipeline to include all employees!
Close skills gaps in entry and mid-level associates.
Target a single unit or the entire enterprise.
Enhance professionalism and build workplace essential skills.
Supplement your internal curriculum with these courses designed specifically for your frontline support employees.