Catalyst Learning Blog


Articles, case studies, and success stories to guide and inspire healthcare HR, Organizational Development, and Clinical professionals.

Administrative Assistant Academy: Developing, Engaging and Promoting a Key Role in Patient Experience chardyadmin



HR leaders at a northern California Medical Center created an Administrative Assistant Academy (AAA) for all Admins, Hospital Unit Service Coordinators (HUSC), Medical Office Service Coordinators (MOSC), as well as employees interested in transitioning to an administrative role. These vital, entry level workers are often the first line of contact for a patient or family and can directly impact patient flow.


A training program for the Admin team members had once existed HR leaders...DOWNLOAD THE STUDY

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