Ncharge - Catalyst Learning Company

CLiMB is an on-line library of focused microlearnings that provide actionable training for frontline employees on key concepts such as basic professionalism, communication, using time wisely, managing stress, and providing exceptional customer service.

Practice activities use real-world scenarios from healthcare-specific settings and focus on the entry-level job positions of the targeted learner.

Why CLiMB? Inspire… Master… Become

For your organization
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  • Strengthen individual skill sets and team performance

  • Provide a competitive distinction for recruiting and retaining talent

  • Be strategic and intentional about employee development

For your supervisors
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  • Build supervisor and team lead coaching skills

  • Provide efficient one on one “teachable moments”

  • Use for group training in huddles to cover general expectations or as a refresher course on important skills

For your entry level associates
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  • Provide basic skills training for employees in a modern, motivational framework, resulting in practical behavioral skill gains

  • Allows for self-directed learning and the opportunity to explore solutions

CLiMB Library Content

CLiMB content is completely contextualized for healthcare, building on Catalyst Learning's in-depth experience in healthcare learning and workforce development. CLiMB addresses common issues related to poor performance, offering managers throughout your organization access to standardized, high-quality training for entry and mid-level employees.

Lessons and activities use real-world scenarios from healthcare-specific settings and focus on the job positions of the targeted learner. Scenarios were created based on input from customers and subject matter experts and show how behaviors can be applied immediately on the job.

THEME 1: Good Work and Good Relationships
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Being a Great Team Member

Theme 2: Communicating Effectively
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Defuse Conflict in 3 Steps

Theme 3: Caring for Yourself and Others
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Ask Productive Questions About Change

Theme 4: Providing an Exceptional Patient Experience
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Engage with Customers

Theme 5: Your Healthcare Career
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Set Yourself Up for Career Success

CLiMB Microlearning Model

CLiMB microlearning modules are approximately 10 minutes in length and can be accessed from any location with a computer or tablet. Associates are prompted in why the specific skill is important, learn an easily-remembered model, practice the skill via scenario based application, and receive suggestions for follow-up on the job.

CLiMB can be used in a variety of ways:

  • To build specific skills with independent study

  • To strengthen supervisor coaching skills in performance improvement and corrective action, building efficient 1:1 “teachable moments”

  • To provide group learning in structured applications, such as department meetings or onboarding

Beyond the content library, Catalyst Learning provides extensive support for CLiMB customers. Our team works with yours to: define best applications for your organization; provide instruction in using Manager Coaching tools and Product Guides; and measure RoI on your CLiMB investment.

Unique Customer Collaboration. Why these Health Systems actively helped develop CLiMB

AtlantiCare, Mercy and a third health system were integrally involved in CLiMB’s development. These organizations have a track record of extensive investing in entry-level associates and are long-term customers of Catalyst Learning. Each has provided funding to develop the initial CLiMB library and participated in all aspects of content development and testing.

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Why Mercy was involved in CLiMB

“Mercy has a long tradition of providing skill development for co-workers at all levels. Our core value of Dignity guides us to be an effective voice for the economically poor and underserved, including for those with whom we serve. Our advocacy work asks that we also work collaboratively with others to address the needs of vulnerable persons, so we are pleased to join AtlantiCare and Catalyst Learning in this pioneering education development for our lowest paid co-workers.”

- Jimmy Wilson, Executive Director Talent Development, Mercy


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How AtlantiCare will use CLiMB

“AtlantiCare has a proud history of skill development for associates at all levels. The addition of these on-line microlearnings will help us expand our reach with more widely accessible learning tools. We also look forward to exploring how we might use CLiMB for onboarding and for work external community partners.”

- Roseann Kobialka, Assistant Vice President Organizational Development, AtlantiCare