About CAPS
CAPS courses provide a "quick start" ability to address targeted skill needs with high-quality, healthcare specific courses. Courses can be packaged to meet a specific need (see Applications), used independently when departments need a skill-building session, or integrated into open enrollment programs available to all employees.
CAPS courses help your front-line staff understand their role in and accountability for the patient experience. The patient, family and work team experiences are also improved by improving associate communication skills such as active listening and teamwork. Foundational skills such as grammar and writing expand the upward mobility potential of your mid-level employees. Critical thinking and problem solving to promote leadership development. See the "Curriculum" tab for information on CAPS content.
The CAPS courses are ten different 2.5 hour classroom seminars that quickly address challenges that surface due to performance issues. On-line reinforcement exercises are also available.
Many hospitals have programs for their clinical staff, nurses, and managers. Don't forget your entry and mid-level associates. Developing their skills to expand your future hospital leadership pipeline to include all employees!
Benefits:
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Implements Rapidly
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Closes Skills Gaps Entry and Mid-level Associates
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Target a Single Unit or the Entire Enterprise
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Enhances: Leadership Skills - Critical Thinking, Problem Solving & Professionalism - Communications, Grammar, Patient Safety & Satisfaction
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Reduces or Eliminates the Need to Develop Internal Curriculum
Attributes:
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Implements Rapidly
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Instructor-led, Classroom Seminars
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Healthcare-Specific Curriculum
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Flexibility: Supplement existing curriculum or choose from this series
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Blended Learning Model: Interactive DVDs, Workbooks, On-line Modules