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Articles, case studies, and success stories to guide and inspire healthcare HR, Organizational Development, and Clinical professionals.


Eight Catalyst Learning customers nationally recognized for investments in frontline healthcare employees. Catalyst Learning
Do you wonder what the best healthcare companies do to invest in the skills and career development of their frontline workers?

 

If so, CareerSTAT is where you should inquire. CareerSTAT is a network of almost 200 healthcare and workforce leaders. CareerSTAT promotes investment in the skills and careers of frontline healthcare workers by supporting organizations with workforce development programs. CareerSTAT’s goal is to increase business impact, improve health outcomes, and support good jobs in America’s health companies.

 

Catalyst Learning is honored to announce four of our customers which received 2017 CareerSTAT Frontline Health Care Worker Champions or Emerging Champions recognition in 2017. Catalyst Learning also wants to showcase our four customer winners from 2015. See how these best practice healthcare organizations used School at Work (SAW) and other Catalyst Learning products as an integral component of their workforce development strategy.

 

 

2017 Frontline Healthcare Worker Champions and Emerging Champions

 

Mercy Health (Missouri) - Frontline employee development and improving compensation of employees is at the core of Mercy's business strategy. Mercy uses its Lowest Paid Worker Committee and senior leader involvement to develop strategies that improve wages and career opportunity. Mercy uses School at Work® (SAW) to give frontline workers the opportunity to brush up on basic skills and more advanced healthcare knowledge, with intent to move its lowest paid workers into more advanced clinical and support roles. Mercy offers tuition advancement programs, affordable transportation, medical premium assistance, affordable child care, on-site clinic, and other financial incentives.

 

University Health System (Texas) - Celebrating 100 years of service to the community in 2017, University Health System has been regularly named best hospital in the San Antonio region and the sixth best in Texas by U.S. News & World Report. It believes in growing its own employees and preparing them for larger roles. University Health System implements an inclusive hiring policy and is committed to equitable talent development. It offers trainings to its frontline staff, including ECHO (Expanding your Career and Health Opportunity) and SAW by Catalyst Learning. At University Health System, the CEO even hosts a party celebrating the graduates of SAW and posts success stories on the intranet and in the company
newsletter.

 

Yale New Haven Hospital (Connecticut) - Yale New Haven Hospital (YNHH) offers a wide range of career development services to its frontline workers. Some of these services include one-on-one career counseling, resume assistance, a direct tuition payment program (known as the Tuition Loan Forgiveness program), college fairs and access to internet based online, career-development tools. YNHH offers SAW, which gives frontline workers the chance to learn, or relearn, a variety of skills that prepare them for new roles. The majority of SAW graduates at YNHH have continued their education to earn an associate’s, bachelor’s or master’s degree. The business impact to YNHH’s efforts is shown in improved patient experience and achieving quality and safety goals.

 

U.C. Davis Health (California) - UC Davis Health is consistently ranked as one of the nation’s best hospitals, chosen for Consumer Choice Awards, and is a top community employer. UC Davis Health is proud of its sustained investment in its frontline workers, and was the first SAW customer on the West Coast! In addition to its nine SAW cohorts, UC-Davis Health has implemented CAPS (Accelerated Performance Series) for its Administrative Assistants Academy since 2014.

 

2015 Frontline Healthcare Worker Champions and Emerging Champions

 

TriHealth (Ohio) - TriHealth partners with the Health Careers Collaborative of Greater Cincinnati (HCC) to provide greater access to learning and foster advancement for entry-level employees. HCC is a partnership of local healthcare employers, community-based organizations, and educators. HCC programs include School at Work, CareerCare, and tuition cost for Patient Care Assistant Training. TriHealth did a large ROI study which showed how retention costs and job satisfaction were greatly improved by SAW and by being an HCC cohort participant.

 

Norton Healthcare (Kentucky) - Norton has built a culture of continual, lifelong learning. Norton Healthcare’s Office of Workforce Development serves as the primary career and financial support mechanism for frontline employees. In 2013, the office supported 550 frontline employees working toward degrees and certifications in health-related fields. SAW is one of the many programs Norton uses to advance frontline employees. Norton boasts high marks in ROI for frontline employees who earn higher certificates, diplomas, or degrees.

 

LifeBridge Health (Maryland) - LifeBridge Health has won acclaim as a Baltimore Regional Employer for its Workforce Development program. Its Workforce Development program was also a factor in winning the 2006, 2007, and 2008 Baltimore Best Place to Work Awards and making Fortune’s 100 “Best Companies to Work For” list in 2010. SAW is a part of LifeBridge Health’s workforce development program.

 

UnityPoint Health (Iowa) - UnityPoint Health has created a culture of advancement and development while providing quality care to their patients for more than 100 years. It has on-site and employee-centered training, such as SAW. UnityPoint Health has mentoring, diverse training programs, and success in growing their workforce’s wages. Working with the National Fund collaborative, Central Iowa Works, UnityPoint provides training for key industry certificates through its Workforce Training Academy, managerial development through its Breakthrough to Leadership program, and career coaching through its in-house Retention Specialist.

 

 

 




Mercy Health Youngstown - Helps Employees See Their Value and Achieve Their Potential Catalyst Learning

 

 

 

With inpatient, outpatient, home health and palliative care services, Mercy Health Youngstown is the largest employer in the Mahoning Valley region of Ohio.  Investments in employee development, therefore, have a positive impact on both the health system and on the community at large, making this a top priority for senior leadership. 

Mercy Health Youngstown has expanded access to skills and leadership training for entry-level workers with education programs, college tuition reimbursement and opportunities for career advancement. Entry-level employees with leadership potential, for example, are encouraged to enroll in School At Work (SAW), a training and career development program created by Catalyst Learning Company.

SAW participants complete a series of modules led by a Learning Coach in the Culture and Learning Department at Mercy Health Youngstown. The Principles of Patient Satisfaction and Safety module has proved to be especially valuable.

“We found the Patient Satisfaction course very useful because entry-level employees didn’t realize how the little things they do affect patients and patient satisfaction. Sometimes patients arrive at the hospital frustrated and hard to please, so this particular course made a big difference,” said Learning Coach Georgette Peters. “This course also showed entry-level employees the importance of their work and its impact on HCAHPS reimbursements.”

To demonstrate program value and return on investment, Mercy Health measures impact and tracks aggregate success among SAW participants. Of the 35 students who graduated from SAW last year (20 from Mercy Health Youngstown and 15 from Mercy Health Cincinnati), nine are now enrolled in higher education and pursuing further training to move up within the organization.  

SAW graduate Janet Johnson found similar success. She started in an entry-level position at a Mercy affiliate hospital in 2009. With a grant from the Robert Woods Johnson Foundation, she trained to be an entry-level healthcare associate. This resulted in a promotion to Environmental Services, where managers recognized her leadership potential and recommended Janet for SAW. She completed SAW and is now enrolled at Penn State, pursuing a career as an occupational medicine assistant at Mercy Health Youngstown.

Mercy Health is proud to see employees like Janet advance.

“When speaking with our employees who complete the SAW program, I always thank them for bringing me along on their journey. I hope to assist in lighting the flame, and I hope the students keep it burning,” said Peters.

Mercy Health Youngstown plans to continue offering SAW courses and hopes to expand the curriculum to smaller regional partner facilities. Additionally, senior leaders hope that by offering upfront college tuition reimbursement, they can help employees overcome barriers to advancing their education, particularly those who earn the lowest wages.

The health system aims to enroll up to 45 percent of their employees in skills training programs and help more employees pursue advanced educational opportunities. As employees succeed and move up within the organization, senior leaders are seeing morale and retention rates improve, resulting in better patient care. Mercy Health Youngstown believes that employees are their most valuable resource, and by investing in them they hope to make lives better and the community stronger.




'Talent Garden' at University Health System of San Antonio chardyadmin

University Health System’s (UHS) focus on its front line employees is delivering outstanding outcomes that it’s Talent Development strategy has been designed to deliver.  With an 81% student/employee job advancement rate for a group of its frontline employees, UHS has created an environment that is supportive of employee growth and organizational success.   Appropriately termed their “Talent Garden”, UHS has created an environment where everyone can thrive.

 

The Talent Garden’s recently graduated its first ECHO skill development cohort for mid-level associates who are now well on their way to achieving big career dreams and goals.  And, while turnover costs make retention an obvious organizational priority, UHS’ efforts are still at the cutting edge of frontline engagement trends.

 

Studies show that highly engaged employees report that they experience ALL of these and more:

·         an opportunity to learn and grow,

·         are encouraged to seek development,

·         have a manager that cares about them

·         they view their job as important

·         and someone talks about their progress

 

The Executive Director of the Center for Learning Excellence, Jacque Burandt, provided all of these when she chose to offer the ECHO program. “We have lots of programs, not just for directors and managers, but also for the front line,” says Jacque. “We are always working on two paths, better skill development in whatever your job is, then secondly, where do you want to go in the big vision of the health system.”

 

According to Jacque Burandt, Executive Director of UHS’s Center for Learning Excellence, “the ECHO program supports their philosophy of promoting from within.  ECHO offers a unique opportunity for the organization to fill a gap that often prevents non clinical employees from having the tools and educational foundation necessary to successfully transition to more advanced roles within the system, should they so choose.”  ECHO’s delivery format is designed for the adult learner, incorporating multiple learning modalities while at the same time providing a foundation for increased confidence, academic discipline, and formal career planning.

 

The quotes below show some of the successes thus far and just how well participants used and appreciated the opportunity:

 

"I hope that UHS can continue with programs like this one, to show their employees this company cares about continuing education." - Irma Beltran, ECHO graduate.

 

"I currently work in the Patient Business Services Department. The ECHO program has inspired me to go back to school.  I plan to go to St. Phillips for nursing. I appreciate all you do for us."

 

"The ECHO Program...was an opportunity I could not pass up.  It has helped me in getting motivated to go back to school.  I am enrolled with Concordia University and pursuing my Bachelors in Healthcare Administration."

 

"I am attending Southern Careers Institute and am working towards receiving my Medical Coding Certification.  The ECHO program gave me the opportunity to see that I am not too old to go back to school and pursue my dreams."



Looks like UHS certainly has some future leaders on their hands!  Fifteen total employees were chosen to participate in ECHO, 12 of those completed the program - an 80% completion rate.  ECHO was facilitated by a former School at Work program graduate, Laura Hernandez.  She found her passion for helping others through that experience and has since earned a Bachelors in Healthcare Administration which she puts to good use at UHS.

 

Certainly outcomes are very important and the Talent Garden continues to track them for this first class.  Be on the lookout for the continuation of this story as results come in!

 

 




CLC at ASHHRA 2015 - New & Flexible Programs for SAW Grads and Nurses chardyadmin

No one delivers frontline learning and development like Catalyst Learning does!  Your workforce and their development needs are diverse. Your time and resources are limited.  These are just two reasons why you'll find new, more flexible, targeted programs in our booth this coming weekend. 

 

Visit Catalyst Learning at the 2015 ASHHRA Conference Booth #731 where we will be will be demonstrating an exciting NEW leadership development series at this year's ASHHRA Conference! The organization that brought you School at Work® (SAW), the most progressive tool for entry level development and retention, has new tools and applications to share with HR leaders.

 

Those who visit the booth will also have the opportunity to enter for our prize drawing!

 

Make an appointment to visit Lynn or Cindy in the Catalyst Learning booth #731 for a special offer on our newest release - NCharge®.




Mercy Health: Living the Mission through Education of Frontline Co-workers Catalyst Learning

 

Providing educational opportunities to frontline co-workers is deeply rooted in the mission of Mercy, headquartered in Chesterfield, Missouri, whether they work in rural areas or the ministry’s largest hospitals. Leaders of Mercy recognize that education allows co-workers to realize their abilities, advance financially, and improve their own sense of dignity. Sister Mary Roch Rocklage, RSM, health ministry liaison and a respected leader in the healthcare community, understands that education is inherent to improving the lives and capabilities of ministry co-workers.

 

“Education ties in to what we are about,” Sister Roch said. “It comes from a Latin word – educare – that means... Read More