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School at Work
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Professionalizing the Patient Service Representative
Posted last week
The duties of Patient Service Reps (PSRs) can have a powerful impact on patient experience and operational effectiveness. This entry level position is often the first point of face-to-face contact for patients. PSRs are not only responsible for being sensitive to the emotional needs of the patient, they also maintain electronic medical records, collect/verify insurance and referral information, and manage the "patient flow" of the waiting area. Aimed at culture change around PSRs, the ...
School at Work Packs RoI Punch
Posted last month
TriHealth is a long-time customer and a top integrated health system in Cincinnati boasting over 10,000 employees. We'd like to share with our readers the most extensive Return on Investment study of School at Work that we've seen in our 11 years of focus on healthcare workforce development! Three programs were evaluated by TriHealth: Patient Care Assistants; School at Work (SAW) participants; and Health Career Cohorts participants. If you're looking for outcomes, look no further. The study begins by stating its purpose: "The goals ...
Cincinnati Children’s Hospital Bridges Admin Skills Gap with Successful Career Ladder Program
Posted 3 months ago
Situation: Like many other healthcare organizations, Cincinnati Children’s Hospital Medical Center (CCHMC) faced a skills gap among its administrative staff. This large group of almost 850 employees includes admin assistants, customer service representatives, program coordinators, schedulers and access service representatives. The requirements and skills necessary to be a successful in an administrative role had changed over the last several years, while the talent and career development for these staff lagged behind. At the same time, ...
Timmicia Ward - 2013 Dream Achiever Award Recipient
Posted 4 months ago
Timmicia Ward has worked hard to transform herself into a role model who exemplifies the standards of her organization. Through the School at Work program, she actively supported her classmates and worked diligently to improve her scores – impressing her managers with an increasingly positive and can-do attitude. The hard work paid off. Timmicia graduated from SAW with honors and immediately sought opportunities to expand her professional portfolio. Soon after, she won a scholarship ...
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Congratulations to the UW Hospital and Clinics recent SAW Graduates!
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