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Recent Posts

  • What You Need To Know About Admins Week, Engagement and HCAHPS Posted 2 weeks ago
    Administrative assistants -  they save you time, money, ensure you're prepared for half a dozen meetings a day and ward off unwanted calls and emails.  If you did the math on the amount of time (money) your office assistant saves you in a given week, you'd probably be looking for the same return in all your investments.   The use of medical secretaries in hospitals, physician practices and outpatient facilities is projected to rise by 36% ...
  • Professionalizing the Patient Service Representative Posted last month
    The duties of Patient Service Reps (PSRs) can have a powerful impact on patient experience and operational effectiveness.  This entry level position is often the first point of face-to-face contact for patients.  PSRs are not only responsible for being sensitive to the emotional needs of the patient, they also maintain electronic medical records, collect/verify insurance and referral information, and manage the "patient flow" of the waiting area.    Aimed at culture change around PSRs, the  ...
  • School at Work Packs RoI Punch Posted 3 months ago
    TriHealth is a long-time customer and a top integrated health system in Cincinnati boasting over 10,000 employees.  We'd like to share with our readers the most extensive Return on Investment study of School at Work that we've seen in our 11 years of focus on healthcare workforce development!    Three programs were evaluated by TriHealth:  Patient Care Assistants; School at Work (SAW) participants; and Health Career Cohorts participants.  If you're looking for outcomes, look no further.   The study begins by stating its purpose: "The goals ...
  • Cincinnati Children’s Hospital Bridges Admin Skills Gap with Successful Career Ladder Program Posted 4 months ago
    Situation:  Like many other healthcare organizations, Cincinnati Children’s Hospital Medical Center (CCHMC) faced a skills gap among its administrative staff.  This large group of almost 850 employees includes admin assistants, customer service representatives, program coordinators, schedulers and access service representatives. The requirements and skills necessary to be a successful in an administrative role had changed over the last several years, while the talent and career development for these staff lagged behind.   At the same time, ...
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Featured Graduates

Congratulations to the UW Hospital and Clinics recent SAW Graduates!





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